At Golden Bee, we want to ensure your satisfaction with every baby product you purchase from us. We understand that sometimes returns or exchanges are necessary. This policy outlines our guidelines for refunds and returns.
1 : Return Eligibility
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
Certain items, such as personalized or hygiene-sensitive products, may not be eligible for returns or exchanges. Please check the product description for specific details.
2 : Initiating a Return
To initiate a return, please contact our customer support team at care@thegoldenbee.in. Our team will guide you through the return process and provide you with a return authorization, if applicable.
3 : Time Frame for Returns
You may request a return or exchange within 2-3 days of receiving your order. After this period, we may not be able to process your request.
4 : Shipping Costs
If the return is due to a product defect or an error on our part, we will cover the cost of return shipping. For other returns, the customer may be responsible for return shipping costs.
5 : Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
Refunds may take a few business days to appear in your account, depending on your payment provider.
6 : Exchanges
If you would like to exchange a product for a different size or color, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability.
7 : Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly.
8 : Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but cancellations are not guaranteed once the order has been processed.
9 : Customer Support
If you have any questions or need assistance with your return or exchange, please reach out to our customer support team at care@thegoldenbee.in. We are here to help.
10 : Changes to this Policy
We reserve the right to update this Refund and Returns Policy to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly
11 : Return Authorization (RA) Number
To facilitate returns and exchanges, we may require customers to obtain a Return Authorization (RA) number from our customer support team. This number helps us track and process your request efficiently.
12 : Restocking Fee
A restocking fee may apply to some returns, especially for products that are not defective or damaged. The restocking fee, if applicable, will be communicated to you during the return authorization process.
13 : Partial Refunds
In some cases, we may issue partial refunds for returned products. This can happen if the product is not in its original condition, is damaged, or has missing parts.
14 : Gift Returns
If you received a product as a gift from our website and would like to return or exchange it, please contact our customer support team. We will work with you to process the return, and the refund can be issued to the original purchaser.
15 : Refunds to Original Payment Method
Refunds will typically be processed to the original payment method used for the purchase. If this is not possible, we will work with you to arrange an alternative refund method.
15 : International Returns
If you are returning a product from outside our shipping region, please be aware that you may be responsible for any customs fees, taxes, or other charges associated with the return. We recommend contacting your local customs office for guidance.
16 : Return Packaging
When returning a product, please ensure it is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible.
17 : Return Address
The return address for your products may vary depending on your location and the product's origin. Please contact our customer support team to obtain the correct return address.
18 : Records of Returns
We maintain records of all returns and exchanges for our internal records. This information is used solely for administrative purposes and is not shared with third parties.
19 : Consumer Rights
This Refund and Returns Policy does not affect any statutory rights you may have as a consumer under applicable laws and regulations in your jurisdiction.
20 : Contact Information
If you have any questions, concerns, or need assistance related to returns or exchanges, please reach out to our customer support team at care@thegoldenbee.in.
Thank you for shopping with www.thegoldenbee.in. Your satisfaction is our priority, and we are committed to providing you with high-quality products and exceptional customer service.
